We’re always looking for ways to improve the user experience of our customers on the products and services that we offer at Highwinds.
Recently, we announced the new and improved StrikeTracker, our award-winning CDN management portal.
Many of the new features and improvements were suggestions made by our customers. That’s why we believe it’s imperative to the success of Highwinds and our customers to provide an open support portal that is updated often with pertinent information and step-by-step guides on how to utilize our products and how to best contact support.
Highwinds customer support portal will provide timely updates and is a great place to start when you explore the new StrikeTracker (See StrikeTracker User Guide), look for more information about Highwinds’ RESTful API or just need a quick refresher on our support FAQs.
The goal of the support portal is to get you the answers you need when you need them and to provide an easy place of reference for future use.
From analytics, to accounts to configurations, we’ve made it easy to get the most out of your StrikeTracker account. We also added a helpful guide that makes the conversion process from utilizing previous versions of the Highwinds APIs a snap. You can find that here.
Of course, we pride ourselves on our people and as such, our customers have access to our support team in our Network Operations Center (NOC) 24x7x365.
Our team is available via phone and email. Click here to learn how to best expedite your question.
We welcome your feedback, suggestions and tips on how we can make the support portal better. We appreciate your business and thank you for your interest in Highwinds.
- Highwinds Unveils New StrikeTracker CDN Console
- 5 Reasons You’ll Love Using the New StrikeTracker
- API Transition From Previous StrikeTracker Versions
- Get to Know Your NOC: Featuring Kevin
- Get to Know Your NOC: Featuring Marcos
- Get to Know Your NOC: Featuring Josh
- Get to Know Your NOC: Featuring JP
- Get to Know Your NOC: Featuring Lamar
- Get to Know Your NOC: Featuring Nick