Nick Fialco

The following “Get to Know Your NOC” is the sixth in a series highlighting our employees, their contributions and their interests outside of work.

The Highwinds support team is here to take your calls 24x7x365. As such, we hope to get to know you on a first name basis.

So meet Nick, one of our talented Tier II NOC Technicians.

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Hi Nick, appreciate you taking the time to chat with us. Please tell us about your personal and professional background?

Nick: I was born in West Palm Beach, FL and lived there until I started college in 2007. During my high school years, I took quite a few courses focused on programming and technology, so naturally I decided to focus my career path on computers and technology. For college, I attended the University of Central Florida and studied Information Technology.

While in my undergrad, I was hired for an internship at a local web hosting company that focused on shared web hosting on LAMP servers. While there, I had the opportunity to work in the datacenter for a little while where I was able to gain hands-on experience with building and maintaining servers.

When did you start working at Highwinds and what attracted you to the company? 

Highwinds Customer Support Portal

Nick: I started working at Highwinds in October 2013. Being able to work with colleagues as passionate as I was towards technology, as well as the opportunity to grow and learn are what attracted me to Highwinds.

After being here for a couple of years, I’ve seen many of my colleagues in the Network Operations Center (NOC) be promoted to new positions within the company, which makes me excited to see what the future holds for me at Highwinds.

Please share a specific challenge that you have handled in your role at Highwinds.

Nick: We deal with many unique issues when it comes to our CDN and networking. One challenge that stands out relates to one of our colocated customers in the Phoenix market.

While working a solo shift, I received notifications regarding issues with the customer’s equipment. This outage was impacting the customer’s business and required a fast resolution.

After working with the customer and remote technicians, we were able to successfully investigate and resolve the issue at hand in a timely manner.

Tell us about some hobbies that you enjoy. Also, how about letting us in on something that nobody (or most nobody) knows about you?

Nick Fialco

Nick: I’ve recently started to enjoy going to the gym and working out or doing some cardio, which is a surprise to me. Some other things I enjoy in my free time are modifying my car, hunting down some delicious craft beers as well as brewing my own beer occasionally.

I also enjoy going on bike rides on some local trails, catching up on random shows on Netflix and trying to explore new places to eat.

What are some trends you’re seeing with the companies you work with? Can you share some insights?

Nick: The biggest trend I’m seeing is streaming media, it’s just growing so rapidly now. I was tasked with monitoring a stream of one of the biggest golf tournaments and it was crazy to see the amount of traffic it was pushing.

Seeing the downfall of video rental stores puts the popularity of streaming media into perspective. Also, it’s fascinating to know that many streams that we use day-to-day use variable bitrates, different methods to stream and so many other configurations that allow for a seamless experience.

What do you like best about working at Highwinds?

Nick: Working with our engineers in various departments makes working at Highwinds so great. Being able to collaborate with others who have so much experience is a great experience as well as a great way to learn new things every day!

In addition, all of my colleagues make this such a great job. Lastly and again, seeing how many of my colleagues in the NOC who have been given new opportunities within other departments shows that there are so many opportunities to grow within the company.

Nick Fialco—-
Thank you for your time, Nick. Highwinds customers can count on Nick and the rest of our talented support staff to troubleshoot issues and provide helpful tips to improve their content workflow.

We never outsource support, and a highly-trained, professional support rep with full account access will answer your initial call every time.

Related Links

To reach the support team, click here. If you’re looking for technical support and documentation about Highwinds, we encourage you to visit the Highwinds Customer Support Portal.

Interested in working at Highwinds? Check out our current list of open jobs. We update it often so please check back regularly. We’d love to have you join our team!